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Return & Refund Policy

Can I cancel my orders?
Due to the nature of our business, we unfortunately do not allow orders cancellation.

However, if there is any quality issue with our products (such as products have gone bad, in other words “basi/rosak”), please contact us so that we can take further actions to assist and compensate you.

How do I return my item?
You will need to contact our customer advisor using the contact us form here. You will unfortunately need to bear the shipping cost of returning the goods

Please take note that we do not accept ‘last minute cancellation’ for a smooth operation and no transaction mistakes allowed. This is to make sure a quality products and freshly bake caked everyday, depends on the pre-order received from out agents.

Besides online ordering from sugarlips.my, you can order your cake by contacting our certified agents directly. Please refer to infographic provided in homepage for more information regarding how to order cakes from our certified agents.